A few days prior to the September 11 attacks, four hijackers made last minute preparations while staying at a Newark Airport hotel. Tossed in the hotel’s dumpster were flight manuals, fake IDs, and disguises, as well as hand-drawn diagrams of the plane, airport runways, and tarmac.
Housekeeping discarded all the items; they were just doing their job. But had they been trained to recognize suspicious objects or behavior and known what to do about it, perhaps the four hijackers would have found a different fate.
In partnership with the Department of Homeland Security (DHS), AH&LA has customized a series of materials for you to alert your staff of the importance of speaking up. Exclusively available on our Website, these materials were specifically designed for the hotel industry.
This national campaign is aggressively rolling out nationwide, as history has taught us hotels play a big a role in the anti-terrorist movement.
AH&LA members can download this poster to print and distribute at their property.
It’s important to know what to do once an employee reports suspicious behavior. Devise an internal plan that involves a chain of command ending with alerting the authorities.
DHS checklist for identifying suspicious activity.
For tips on emergency planning and preparedness, click here.
Have your staff watch this 10-minute video.