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American Express Business Services  

American Express provides a variety of resources to assist hotel owners and operators in running their business more effectively.  


 Business Insights 

 AmEx Business Insight 

American Express Business Insights is a global information, analytics, and consulting organization that uses real behavioral information - based on actual aggregated consumer and business purchasing data - and sophisticated analytics to reveal unique insights about your customer, competitors, and marketplace.

From highly customized, consultative engagements to downloadable Web-based reporting, solutions cover a wide range of strategic needs. Business Insights can help you:

  • Identify consumer and business spending trends as they develop
  • Compare your performance against industry standards and your competitive set to drive positioning and acquisition
  • Expand your footprint locally, regionally and internationally
  • Develop more effective marketing and advertising strategies

For more information, click on the logo above or email

Sneak Peak
Catch a glimpse of what these reports to have an offer in this presentation given to AH&LA's Resort Committee.  Presented by Michael Grillo, of American Express’ Business Insights team, this presentation provides an overview of trends in the resort and lodging spaces over the past few years, including macro-economic consumer spending and demand.

Committed to Privacy
American Express Business Insights values and protects the privacy of our customers. Products consist of aggregated information that is not specific to individual Cardmembers or merchants, and do not contain any personally identifiable information.


Customized Customer Engagement Solutions   

American Express Loyalty Edge - USE THIS 

LoyaltyEdge works with businesses to create, implement, and manage their loyalty programs in order to help attract and retain their customers. Knowing that effective loyalty programs help deepen customer engagement, LoyaltyEdge provides end-to-end services in a one-stop-shop, from providing the technology platform and diverse redemption options to analyzing customer segments and redemption behaviors to helping inform future marketing strategies.  

After LoyaltyEdge collaborates with you to identify which offerings best meet your loyalty objectives, LoyaltyEdge then builds and manages customized rewards programs that best serves your customer and business.

For more information, click on the logo above or email


Small Business Resources 

AmEx Small Business Graphic 

Small businesses are important to American Express. With three different card options tailored for small business and a suite of small business solutions, you can run and grow your business more efficiently and effectively. Small business solutions include:

  • Cash Flow Management Tools
  • Revenue Generation Tools
  • Margin Improvement Tools


Gift Cards

AmEx gift cards
Reward and thank employees, clients, and customers with American Express® Gift Cards: they're accepted at over a million places across the U.S., and the funds do not expire.


AH&LA celebrates a strong history with American Express, which began with the 1958 sale of the association’s Universal Travel Card, renamed the American Express® Card. By virtue of this relationship, American Express is an active industry contributor providing support to a variety of initiatives, including the Women In Lodging (WIL) and Under 30 Gateway membership categories, educational seminars and Webinars, and several annual events.