Q: Where can I find information about operating a hotel?
A: : The Educational Institute of AH&LA is the premier industry resource for information on property management, employee training, certification courses and much more. Simply choose the department or area of interest you need help with: www.ei-ahla.org.
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Q: Is it true that some guests are considered tax-exempt and thus should not be charged room taxes?
A: Yes, that's true. According to Foreign Mission Act of 1982, foreign diplomats and their staff may be exempt from hotel and other taxes.
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Q: What is the difference between a hotel and a motel?
A: There really is none. The term "motel" is derived from the term "motor hotel," which originally meant that the hotel provided parking (circa 1950s). The term motel today generally is used for a "limited service" property (i.e., a hotel that provides a limited number of amenities and does not provide food service).
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Q: Can I send you my comments about my most recent hotel stay?
A: We are a trade association that generally does not respond to consumer concerns. We recommend contacting the property, management company, or hotel chain directly. If you need a hotel corporation's address, please go to our Information Center section.
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Q: Do you rate hotels and how do I get my property rated?
A: AH&LA does not rate properties. The star ratings coming
from
Mobil Travel Guide, and the diamond ratings, from the
American
Automobile Association.
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FAQs About Education & the Hospitality Industry
Q: What are the best colleges and
universities for a hospitality management degree?
A: AH&LA does not rank colleges and universities. However, we
do have an online guide
on our web site.
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FAQs About Publications
Q: What happened to "Accommodating All
Guests"? I hear that helpful little booklet is out of print.
A: You're correct. Questions should be directed to the U.S.
Department of Justice, ADA office, who has the final say on the laws.
Their phone number is (800) 514-0301. While this is not a complete
substitute for the book, there are some helpful web links below:
U.S. Department of Justice Civil Rights Division - Disability Rights Section
Common ADA
Problems at Newly Constructed Lodging Facilities
5 Steps to Make
New Lodging Facilities Comply With The ADA
ADA Checklist for
New Lodging Facilities
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Q: Will AH&LA use corporate press releases or current news?
A: No. However, to promote your company's news, please send information to
AH&LA's national trade publication,
LODGING magazine:
For general editorial information:
Phone: (202) 289-3160
Fax: (202) 289-3129
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Q: Do you have a safety video I can incorporate on my in-room welcome channel?
A: AH&LA's new Guest Safety Video highlights a variety of important tips to help travelers enjoy a secure and pleasant stay. The short public service announcement, which first debuted in 1996*, can be incorporated on any hotel open channel. Click below to download a complimentary digitally-enhanced copy of the video.
*Please be advised that the previous version of the video should no longer be used, and AH&LA requests that any use of it be discontinued. Click here for more information.
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American Hotel & Lodging Association
Lodging Information