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PUBLICATIONS
From hotel properties to students, we have a membership for you!
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Overview
AH&LA products and publications are resources developed exclusively for the property-level operator.
You may also want to check out
AH&LA's Educational Institute (EI) for additional products. EI is the source quality hospitality education, training, and professional certification - they
provide material for all levels of hospitality personnel.
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Category |
| Be Video |
Human Resources Management |
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 The Impact of Room Tax Increases on the Lodging Industry |
Legal |
 Crisis Communications Management Video & Manual |
Safety |
 Principles of Privacy (Tech primer)
Provides a prescriptive overview of the nature of practicing privacy in today's hospitality industry, including actionable recommendations and checklists.
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Technology |
 Technology Security Primer: The Fundamentals of Systems & Security Maintenance (Tech primer)
Reviews the main threats to your information and offers practical guidelines to making your systems as secure as is reasonable without interfering with daily routine.
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Technology |
 An Introduction to Hotel Systems – Fundamentals & Glossary
Describes operational areas of a typical property, systems currently available to manage each one, and the way they interact.
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Technology |
 e-Commerce: Frequently Asked Questions
Provides an overview of e-commerce, e-procurement, e-distribution, and Websites, as well as answers to basic e-commerce questions.
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Technology |
 Hotel Technology Infrastructure
Familiarizes hotel owners, operators, and developers with the fundamentals of technology in the hotel environment. It provides an overview of cabling infrastructure requirements for a broad range of property-level hotel technology applica-tions. Some of these applications include voice and data in guestrooms and public spaces, as well as administrative voice and data, including telephone (also known as Private Branch Exchange), Property Management Systems, Point of Sale Systems, video (free-to-guest, pay-for-view, and interactive), locking systems, high-speed Internet access, and more.
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Technology |
 Strategies and Tactics in System Selection
Describes an overview of the range of strategies and tactics that one can employ when selecting computer and communi-cation systems for a hotel or hotel company. The content does not assume any specific prior knowledge in either technology or accepted purchasing practices.
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Technology |
 Food & Beverage Systems
The AH&LA Technology Committee is pleased to announce a new installment to the "Hotel Technology 101" series Food & Beverage Systems. This handbook provides an overview of various aspects of technology used in F&B operations, both in the front of the house and in back.
The primer includes:
Point-of-Sale System fundamentals & trends
Table management applications that can drive increased revenue
Gift cards and loyalty programs
Hardware & cabling requirements
Interfaces
Inventory & Purchasing systems
Centralized applications
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Technology |
 Tech Primer: Revenue Management - [Updated]
The object of this GUIDE is to recognize revenue-yield management practices, and provide some basic concepts, definitions and terms that can be used as a baseline for the implementation and communication of revenue management in a hotel that does not have an automated revenue management system. It also provides guides for instilling a revenue management culture, discusses the potential benefits that can be gained and gives thoughts on choosing a solution, whether manual or automated.
Developed by: AH&LA Technology Committee
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Technology |
 TECH PRIMER: Telecommunications in the Hospitality Industry
Whereas telecommunications used to provide healthy revenues for a hotel, it has now become imperative for hotels to manage their communications effectively to realize profits in this department. This guide is intended to provide information to help managers manage their telecommunications dept. effectively.
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Technology |
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New EI Products