2016 Lodging Survey: Major Findings

Anticipating the needs and wants of hotel guests, and providing a rich and rewarding work environment, are vital to the success of the hotel industry. Hotels are fully committed to offering exceptional customer service and implementing initiatives that are important to both guests and employees, such as a strong commitment to sustainability, technological advances and charitable giving.

See some of the latest trends, amenities, technologies, and innovative efforts hotels are pursuing to advance, accommodate and innovate for a better guest experience and a more rewarding workforce.


What's Inn at Hotels






Guest Services


Charitable Giving


Hotel Security