Hospitality Law Database

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Tracking laws across all 50 states and the top 25 U.S. markets, AHLA's growing Hospitality Law Database makes it easy to filter laws affecting hotel companies by both topic and jurisdiction. Complete this brief form for access now.

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Innkeeper Laws

Updates as of
Innkeeper Laws
A.R.S. § 33-302

An innkeeper who maintains a fireproof safe and gives notice by posting in a conspicuous place in the office or in the room of each guest that money, jewelry, documents and other articles of small size and unusual value may be deposited in the safe, is not liable for loss of or injury to any such article not deposited in the safe, which is not the result of his own act.
An innkeeper may refuse to receive for deposit from a guest articles exceeding a total value of $500, and unless otherwise agreed to in writing shall not be liable in an amount in excess of $500 for loss of or damage to property deposited by a guest in such safe unless the loss or damage is the result of the fault or negligence of the innkeeper.
The innkeeper shall not be liable for loss of or damage to merchandise samples or merchandise for sale displayed by a guest unless the guest gives prior written notice to the innkeeper of having and displaying the merchandise or merchandise samples, and the innkeeper acknowledges receipt of such notice, but in no event shall liability for such loss or damage exceed $500 unless it results from the fault or negligence of the innkeeper.
The liability of an innkeeper to a guest shall be limited to $100 for property delivered to the innkeeper to be kept in a storeroom or baggage room and to $75 dollars for property deposited in a parcel or checkroom.

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Innkeeper Laws

Updates as of
Innkeeper Laws
A.C.A. § 20-26-401

It shall be the duty of every hotel or innkeeper in this state to furnish clean and fresh bed linens, unused by any other person or guest since the last laundering of the bed linens, on all beds assigned to the use of any guest or patron of the inn, or hotel, and any proprietor, lessee, manager, or agent of any inn, or hotel, or clerk in it, who shall fail or refuse to comply with the foregoing provisions and requirements shall be guilty of a misdemeanor.

Updates as of
Innkeeper Laws
A.C.A. § 20-26-402

It shall be the duty of every hotel or innkeeper in this state to properly screen with wire cloth or gauze mesh not to be more than 1/32 the doors and windows of the kitchen and dining room, and all openings therein, of the inn or hotel.

Updates as of
Innkeeper Laws
A.C.A. § 20-26-403

It shall be the duty of every manager or person in charge of the conduct of any hotel or inn in this state to keep toilet rooms used in connection with the inn or hotel and provided for the use of guests or patrons of the inn or hotel in a clean and sanitary condition.

Updates as of
Innkeeper Laws
A.C.A. § 20-26-405

Every person operating a tourist camp, motel, or auto court shall provide for the purpose of heating the individual rooms in the tourist camp, motel, or auto court stoves or heating units adequately vented to carry the products of combustion to the outside atmosphere.

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Innkeeper Laws

Updates as of
Innkeeper Laws
Cal.Civ.Code § 1859

An innkeeper shall be liable for loss or injury to personal property not exceeding $1,000 in the aggregate, $500 for each trunk and its contents, $250 for each traveling bag and its contents, $250 for each box, bundle, or package and its contents, and $250 for all other personal property.

Updates as of
Innkeeper Laws
Cal.Civ.Code § 1860

If an innkeeper keeps a fireproof safe, there shall be no liability for lost items if notice is given to a guest, either personally or by printed notice in the office or room, and in any case is not liable for more than $500.

Updates as of
Innkeeper Laws
Cal.Civ.Code § 1865

An innkeeper has the right to evict a guest if the guest refuses to depart the guest room at checkout time if the guest is provided written notice and the innkeeper has a contractual obligation to provide the room to an arriving person.

Updates as of
Innkeeper Laws
Cal.Civ.Code § 1865

Where a minor unaccompanied by an adult seeks accommodations, the innkeeper may require a parent or guardian of the minor, or another responsible adult, to assume, in writing, full liability for any and all proper charges and other obligations incurred by the minor for accommodations, food and beverages, and other services provided by or through the innkeeper, as well as for any and all injuries or damage caused by the minor to any person or property.

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Innkeeper Laws

Updates as of
Innkeeper Laws
C.R.S.A. § 6-25-202

An innkeeper has the right to refuse or deny accommodations, facilities, and the privileges of a lodging establishment to any person who is not willing or able to pay for the accommodations, facilities, and services. The innkeeper shall have the right to require a prospective guest to demonstrate his or her ability to pay by cash, valid credit card, or a validated check, and if the prospective guest is a minor, the innkeeper may require a parent or legal guardian of the minor or other responsible adult to provide a valid credit card number or agree, in writing, to pay for the cost of the guest room, including applicable taxes; all charges made by the minor; and any damages caused by the minor or the minor's guests to the guest room or its furnishings; or to provide an advance cash payment to cover the cost of the guest room for all nights reserved, including applicable taxes, plus a cash deposit to be held toward the payment of any charges made by the minor and any damages to the guest room or its furnishings. The cash deposit shall be refunded, unless applied to charges or damages, following a joint inspection of the room. It is the obligation of the guest to join the innkeeper during the inspection. Should the guest fail to join the innkeeper, the guest thereby waives his or her right to the joint inspection. The refund, if any, shall immediately be made to the extent it is not used to cover the described charges or damages.

AI in Hiring

Updates as of
AI in Hiring
C.R.S. 6-1-1701, et. seq.

Employers that deploy “high-risk artificial intelligence systems” for "consequential decisions" such as job opportunities must take “reasonable care” to protect consumers from algorithmic discrimination. Applicants can correct data and appeal adverse decisions.

Credit Surcharge

Updates as of
Credit Surcharge
C.R.S.A. § 5-2-212

A seller or lessor in any sales or lease transaction may impose a surcharge on a buyer who elects to use a credit or charge card not to exceed two percent of the total cost to the buyer with signage in a manner that is visible to customers or, for a sales or lease transaction made online, display before an online customer's completion of the sales or lease transaction in a manner that is visible to the online customer, or in an amount not to exceed the merchant discount fee that the seller or lessor incurs in processing the sales or lease transaction with signage visible to customers.

Landlord Tenant

Updates as of
Landlord Tenant
C.R.S.A. § 38-12-511

Exempts hotels and motels from landlord tenant law for rooms rented for less than 30 days.

Sick Leave PTO

Updates as of
Sick Leave PTO
C.R.S.A. § 8-13.3-403

Requires all employers in Colorado to provide at least one hour of paid sick leave for every 30 hours worked. Notes that employees are entitled to use no more than 48 hours of sick leave each year unless their employer selects a higher limit.

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Innkeeper Laws

Updates as of
Innkeeper Laws
F.S.A. § 509.111

The operator of a public lodging establishment is not under any obligation to accept for safekeeping any moneys, securities, jewelry, or precious stones of any kind belonging to any guest, and, if such are accepted for safekeeping, the operator is not liable for the loss thereof unless such loss was the proximate result of fault or negligence of the operator. However, the liability of the operator shall be limited to $1,000 for such loss, if the public lodging establishment gave a receipt for the property (stating the value) on a form which stated, in type large enough to be clearly noticeable, that the public lodging establishment was not liable for any loss exceeding $1,000 and was only liable for that amount if the loss was the proximate result of fault or negligence of the operator.
The operator of a public lodging establishment is not liable or responsible to any guest for the loss of wearing apparel, goods, or other property, except as provided in subsection (1), unless such loss occurred as the proximate result of fault or negligence of such operator, and, in case of fault or negligence, the operator is not liable for a greater sum than $500, unless the guest, prior to the loss or damage, files with the operator an inventory of the guest's effects and the value thereof and the operator is given the opportunity to inspect such effects and check them against such inventory. The operator of a public lodging establishment is not liable or responsible to any guest for the loss of effects listed in such inventory in a total amount exceeding $1,000.

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Landlord Tenant

Updates as of
Landlord Tenant
735 ILCS 5/9-102

Details when an eviction action can be maintained. This section doesn't explicitly include or exclude hotels.

Sick Leave PTO

Updates as of
Sick Leave PTO
820 ILCS 191/10

Allows employees to use sick leave benefits provided by an employer to care for a child, stepchild, spouse, domestic partner, sibling, parent, mother-in-law, father-in-law, grandchild, grandparent, or stepparent on the same terms in which they would use sick leave for themselves. An employer may limit the use of sick leave benefits to an amount that is not less than the personal sick leave that would be earned during 6 months of the employee's current rate of entitlement.

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Innkeeper Laws

Updates as of
Innkeeper Laws
LSA-R.S. 21:75

No person shall remain in a hotel or motel, or in or on a campsite, where his term or stay has expired if the person has been given written notice of his agreed departure date and checkout time at the time he registered at the motel, hotel, or campground, and the person has been given verbal or written notice to leave the hotel or motel room, or campsite at least one hour prior to the time required to leave.

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Innkeeper Laws

Updates as of
Innkeeper Laws
30-A M.R.S.A. § 3838

An innkeeper or campground owner may refuse or deny any accommodations, facilities or privileges of a hotel, lodging house or campground to or may eject from the hotel, lodging house or campground premises or may request a law enforcement officer to remove from the premises:
1. Any person who is unwilling or unable to pay for accommodations and services of the hotel, lodging house or campground. The innkeeper or campground owner may require the prospective guest to demonstrate the ability to pay by cash, valid credit card or a validated check;
2. Any person who has not attained 18 years of age.
3. Any person the innkeeper or campground owner reasonably believes is bringing in property that may be dangerous to other persons, such as firearms or explosives;
4. Any person or persons, if admitting that person or those persons would cause the limit on the number of persons who may occupy any particular guest room in the hotel or lodging house or a site in the campground to be exceeded. For purposes of this subsection, the limit represents the number permitted by local ordinances or reasonable standards of the hotel, lodging house or campground relating to health, safety or sanitation; or
5. Any person who disturbs, threatens or endangers other guests; is a minor and possesses or uses alcohol; pssesses or uses illegal drugs; or violates any rule of the hotel, lodging house or campground that is posted in a conspicuous place and manner at the guest registration desk and in each guest room.

Updates as of
Innkeeper Laws
30-A M.R.S.A. § 3851

Except as provided in subsection 2, no keeper of any inn, hotel or boardinghouse is liable for the loss of or injury to any articles or property of the kind specified in subsection 1 if the following conditions are met. The keeper of the inn, hotel or boardinghouse must:
A. Have constantly in his inn, hotel or boardinghouse a metal safe or suitable vault in good condition and fit for the custody of money; bank notes; jewelry; articles of gold or silver manufacture; precious stones;
personal ornaments; travel tickets; negotiable or valuable papers; and bullion;
B. Keep suitable locks or bolts on the doors of, and suitable fastenings on the transoms and windows of, the sleeping rooms used by guests; and
C. Keep a copy of this section printed in distinct type constantly and conspicuously posted in a conspicuous place at or near the guest registration desk and in each guest room.
The immunity from liability under subsection 1 does not apply in the following situations.
The keeper of the inn, hotel or boardinghouse may be held liable when the guest has offered to deliver articles or property of the kind specified in subsection 1 to the keeper of the inn, hotel or boardinghouse for custody in the safe or vault and the keeper has omitted or refused to take the property and deposit it in the safe or vault for custody and to give the guest a receipt for the goods.
The keeper of any inn, hotel or boardinghouse is not required to receive from any one guest for deposit in the safe or vault any property of the kind specified in subsection 1 which exceeds a total value of $300. The keeper is not liable for any excess of such property, whether received or not.
Every keeper of an inn, hotel or boardinghouse is liable for any guest's loss of the articles or property listed in subsection 1 after those articles have been accepted for deposit, if the loss is caused by the theft or negligence of the keeper or any of the keeper's employees.

Updates as of
Innkeeper Laws
30-A M.R.S.A. § 3852

Any keeper of an inn, hotel or boardinghouse may, by special arrangement with a guest, receive for deposit in the safe or vault any property upon any terms that they agree to in writing.

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Sick Leave PTO

Updates as of
Sick Leave PTO
MD Code, Labor and Employment, § 3-802

Contains provisions for bereavement leave, sick leave, paid time off, vacation time, and compensatory time. These provisions apply to employers that provide leave under the terms of a collective bargaining agreement, employment policy, or employers who employee at least 15 employees for 20 or more calendar weeks.

Updates as of
Sick Leave PTO
MD Code, Election Law, § 10-315

Requires all employers to provide 2 hours of paid leave to allow employees who are registered voters in Maryland to vote.

Updates as of
Sick Leave PTO
MD Code, Labor and Employment, § 3-1304

Contains provisions for paid sick leave for employers with 15 or more employees. Requires employers with 14 or fewer employees to provide unpaid earned sick leave. Lists limitations for accrual and use earned sick leave.

Updates as of
Sick Leave PTO
MD Code, Labor and Employment, § 3-1305

Details situations for when earned sick leave can be used. Required situations where sick leave can be used include maternity/paternity leave, to treat a physical or mental illness, and to obtain preventative care. Allows employers to require advanced, written notice for using sick leave in foreseeable circumstances.

Updates as of
Sick Leave PTO
MD Code, Labor and Employment, § 3-1306

Requires employers to provide notice to employees that they are entitled to sick leave.

Innkeeper Laws

Updates as of
Innkeeper Laws
MD Code, Business Regulation, § 15-103

A hotel is not liable for the loss, by robbery or otherwise, of a valuable belonging to a guest if the hotel provides a safe or other secure depository for keeping valuables of guests; the guest does not deposit the valuable with the hotel for safekeeping; and the loss does not result from the collusion or negligence of the hotel or its agent.
A hotel is not liable for more than $300 for the loss of valuables that a guest deposits with the hotel for safekeeping unless, at the time of deposit, the guest shows the valuables to an agent of the hotel and declares a greater value to the agent. A hotel need not accept for safekeeping valuables with a declared value of more than $1,000. A hotel is not liable for more than $1,000 for the loss of or damage to valuables belonging to a guest, whether or not the valuables were offered to or accepted by the hotel for safekeeping.

Updates as of
Innkeeper Laws
MD Code, Business Regulation, § 15-104

A hotel is not liable for more than $300 for the loss of property other than valuables of a registered guest from the room of the registered guest.

Updates as of
Innkeeper Laws
MD Code, Business Regulation, § 15-105

A hotel is not liable for more than $75 for the loss of property that a guest leaves with an agent or employee of the hotel at a checkroom or other similar place if the hotel has posted conspicuously at each such place a notice that states the limitation on liability under this section; the agent or employee gives to the guest an identification ticket that states on its face, in 10 point or larger type, the limitation on liability under this section; and provides a space for declaring a greater value; and the guest does not declare a value greater than $75 on the duplicate of the identification ticket that the hotel keeps.

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Credit Surcharge

Updates as of
Credit Surcharge
M.G.L.A. 140D § 28A

No seller in any sales transaction may impose a surcharge on a cardholder who elects to use a credit card in lieu of payment by cash, check or similar means.

Updates as of
Credit Surcharge
940 CMR 38.00

In connection with any Advertising or marketing, solicitation, or offer of Sale that is Targeted To or results in a Sale in Massachusetts, the following shall constitute an unfair and deceptive practice:
(1) misrepresenting or failing to disclose Clearly and Conspicuously, at the time of the initial presentation of the price of any Product, or any subsequent presentation thereafter, the Total Price of that Product;
(2) misrepresenting or failing to disclose Clearly and Conspicuously, at the time of the initial presentation of the Total Price of any Product: (a) the nature, purpose, and amount of any fees, charges, or other expenses that would be imposed on the transaction due to the purchase of that Product (excluding Shipping Charges and Government Charges); (b) for any fees, charges, or other expenses disclosed that are optional to the consumer or waivable by the seller, the fact that such fees, charges, or other expenses are optional to the consumer or waivable by the seller, as well as readily available instructions regarding how
to avoid such fees, charges, or other expenses.
(3) misrepresenting or failing to disclose Clearly and Conspicuously, in the final presentation of the price of any Product prior to the Sale of the Product: (a) the final transaction amount, inclusive of the Total Price for all Products purchased as part of the transaction and any applicable Shipping Charges and Government Charges; (b) the nature, purpose, and amount of any fees, charges, or other expenses that would be imposed on the transaction due to the purchase of that Product; (c) for any fees, charges, or other expenses disclosed that are optional to the consumer or waivable by the seller, the fact that such fees, charges, or other expenses are optional to the consumer or waivable by the seller, as well as readily available instructions regarding how to avoid such fees, charges or other expenses.
(4) failing to disclose Clearly and Conspicuously the Total Price of any Product prior to requiring a consumer to provide any personal information, including billing information, unless said information is collected specifically, and only to the extent necessary, to facilitate underwriting in connection with the Sale of the Product, determine the Product’s availability, determine whether the Sale of such Product to the consumer is legal, or compute an aspect of pricing previously approved by a Commonwealth insurance or financial regulatory agency;
(5) misrepresenting that any fees, charges, or other expenses or any portion thereof are required by law; and
(6) failing to display the Total Price of a Product more prominently than any other pricing information any time the disclosure of the Total Price is required, except for the final presentation of prices, wherein the most prominent pricing information shall be the final transaction amount.
In the rental or lease of a dwelling unit, it shall not constitute a violation for a seller to advertise the Total Price to rent or lease the dwelling unit as a dollar amount to be paid by the consumer on a periodic basis, such as monthly or on such other term as the seller intends the rent to be paid. In such circumstances, the seller must also disclose Clearly and Conspicuously the full period covered by the rental or lease.

Guest Privacy

Updates as of
Guest Privacy
M.G.L.A. 140 § 27

Every innholder, and every lodging house keeper required so to do under section twenty-eight, and every person who shall conduct, control, manage or operate, directly or indirectly, any recreational camp, overnight camp or cabin, motel or manufactured housing community shall keep or cause to be kept, in permanent form, a register in which shall be recorded the true name or name in ordinary use and the residence of every person engaging or occupying a private room averaging less than four hundred square feet floor area, excepting a private dining room not containing a bed or couch, or opening into a room containing a bed or couch, for any period of the day or night in any part of the premises controlled by the licensee, together with a true and accurate record of the room assigned to such person and of the day and hour when such room is assigned. The entry of the names of the person engaging a room and of the occupants of said room shall be made by said person engaging said room or by an occupant thereof, except that when five or more members of a business, fraternal, or social group or other group having a common interest are engaging rooms, they may designate one person to make said entry on their behalf and prior to occupancy. Until the entry of such name and the record of the room has been made, such person shall not be allowed to occupy privately any room upon the licensed premises. Such register shall be retained by the holder of the license for a period of at least one year after the date of the last entry therein, and shall be open to the inspection of the licensing authorities, their agents and the police. Whoever violates any provision of this section shall be punished by a fine of not less than one hundred nor more than five hundred dollars or by imprisonment for not more than three months, or both.

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Innkeeper Laws

Updates as of
Innkeeper Laws
M.S.A. § 327.71

No innkeeper who has in the establishment a fireproof, metal safe or vault, in good order and fit for the custody of valuables, and who keeps a copy of this subdivision clearly and conspicuously posted at or near the front desk and on the inside of the entrance door of every bedroom, shall be liable for the loss of or injury to the valuables of a guest unless: (1) the guest has offered to deliver the valuables to the innkeeper for custody in the safe or vault; and (2) the innkeeper has omitted or refused to take the valuables and deposit them in the safe or vault for custody and to give the guest a receipt for them. Except as otherwise provided, the liability of an innkeeper for the loss of or injury to the valuables of a guest shall not exceed $1,000. No innkeeper shall be required to accept valuables for custody in the safe or vault if their value exceeds $1,000, unless the acceptance is in writing.
No innkeeper shall be liable for the loss of or damage to baggage, parcels, packages or wearing material of a guest that has been delivered to the innkeeper for custody elsewhere than in the room assigned to the guest, or in the hotel safe or vault, unless the innkeeper has given the guest a check or receipt in writing evidencing the delivery. Except as otherwise provided in subdivision 6, the liability of an innkeeper for the loss of or damage to property delivered to the innkeeper for custody under this subdivision shall not exceed $1,000.
No innkeeper shall be liable for the loss of or damage to baggage or other receptacles of a guest, containing property of special value, and not suitable to be placed in the hotel safe or vault unless: (1) the property is delivered to the innkeeper for custody; (2) the guest, prior to the loss or damage, has filed with the innkeeper a written inventory of the property and its approximate value; (3) the innkeeper has been given an opportunity to inspect the property and to check it against the inventory; and (4) the innkeeper has given the guest a check or receipt evidencing the delivery. The liability of an innkeeper for the loss of or damage to property delivered for custody under this subdivision shall not exceed the actual value of the receptacle and its contents or the amount of the actual injury to the receptacle and its contents.
Except as otherwise provided, no innkeeper shall be liable in an amount exceeding $1,000 for the loss of or damage to personal property of a guest that is contained in the bedroom registered to the guest.
Except as otherwise provided, no innkeeper shall be liable for the loss of or damage to valuables or personal property of a guest that the guest has allowed to remain in the hotel after the relationship of innkeeper and guest has ceased, or that the guest has forwarded to the hotel before the relationship of innkeeper and guest has begun. If the valuables or personal property remain at the hotel for a period of at least ten days without having been claimed by the owner, the innkeeper has the right to deposit them in a storage warehouse, and to take a warehouse receipt in the name of the owner. An innkeeper who deposits valuables or personal property of a guest in a storage warehouse shall hold the warehouse receipt for the owner, and deliver it to the owner upon demand and upon payment of the costs of storage. The innkeeper may also dispose of abandoned, unclaimed property in the manner provided.
An innkeeper who, intentionally or negligently, causes the loss of or damage to valuables or property delivered for custody, to property contained in the assigned room of a guest, or to abandoned valuables or property not delivered to a storage warehouse, shall be liable to the guest for either the actual value of the valuables or the property, or the amount of the actual injury to the valuables or the property.

Updates as of
Innkeeper Laws
M.S.A. § 327.72

A guest who intentionally continues to occupy an assigned room in a hotel beyond the scheduled departure date without the prior written approval of the innkeeper shall be deemed to be a trespasser.

Updates as of
Innkeeper Laws
M.S.A. § 327.73

An innkeeper may remove or cause to be removed from a hotel a guest or other person who refuses or is unable to pay for accommodations or services; while on the premises of the hotel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy hotel property, or causes or threatens to cause a disturbance; the innkeeper reasonably believes is using the premises for the unlawful possession or use of controlled substances by the person in violation of chapter 152, or using the premises for the consumption of alcohol by a person under the age of 21 years; the innkeeper reasonably believes has brought property into the hotel that may be dangerous to other persons, such as firearms or explosives; violates any federal, state, or local laws, ordinances, or rules relating to the hotel; or
violates a rule of the hotel that is clearly and conspicuously posted at or near the front desk and on the inside of the entrance door of every guest room.
If the guest has paid in advance, the innkeeper shall tender to the guest any unused portion of the advance payment at the time of removal.
An innkeeper may refuse to admit or refuse service or accommodations to a person who while on the premises of the hotel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy hotel property, or causes or threatens to cause a public disturbance; the innkeeper reasonably believes is seeking accommodations for the unlawful possession or use of controlled substances or the use of the premises for the consumption of intoxicating liquor by a person under the age of 21 years; or the innkeeper reasonably believes is bringing property into the hotel that may be dangerous to other persons, such as firearms or explosives.
An innkeeper also may refuse to admit or refuse service or accommodations to a person who refuses or is unable to pay for the accommodations or services. An innkeeper may require the prospective guest to demonstrate an ability to pay. An innkeeper may require a parent or guardian of a minor to accept liability for the proper charges for the minor's accommodation, board, room, lodging, and any damages to the guest room or its furniture or furnishings caused by the minor, and provide a credit card to cover the charges. When the parent or guardian cannot provide a credit card, the innkeeper may require the parent or guardian to make an advance cash deposit to cover the charges for the guest room, plus a cash damage deposit in an amount not exceeding $100 for payment of any additional charges by the minor or any damages to the guest room or its furniture or furnishings. The innkeeper shall refund the damage deposit to the extent it is not used to cover any reasonable charges or damages.
An innkeeper may limit the number of persons who may occupy a particular guest room in the hotel.

Credit Surcharge

Updates as of
Credit Surcharge
M.S.A. § 325G.051

A seller or lessor of goods or services doing business in Minnesota may impose a surcharge on transactions in Minnesota with a customer who elects to use a credit or charge card in lieu of payment by cash, check, or similar means, provided:
(1) if the sale or lease of goods or services is processed in person, the seller or lessor informs the customer of the surcharge both orally at the time of sale and by a sign conspicuously posted on the seller's or lessor's premises;
(2) if the sale or lease of goods or services is processed through a website or mobile device, the seller or lessor informs the customer of the surcharge by conspicuously posting a surcharge notice during the sale, at the point of sale, on the customer order summary, or on the checkout page of the website;
(3) if the sale or lease of services is processed over the telephone, the seller or lessor informs the customer of the surcharge orally; and
(4) the surcharge does not exceed five percent of the purchase price.
A seller or lessor of goods or services that establishes and is responsible for the seller or lessor's own customer credit or charge card may not impose a surcharge on a customer who elects to use that credit or charge card in lieu of payment by cash, check, or similar means.

Guest Privacy

Updates as of
Guest Privacy
M.S.A. § 327.10

Every person operating within this state a recreational camping area, lodging house, hotel or motel, or resort furnishing sleeping or overnight stopping accommodations for transient guests, shall provide and keep thereat a suitable guest register for the registration of all guests provided with sleeping accommodations or other overnight stopping accommodations thereat; and every such guest shall be registered therein. Upon the arrival of every such guest, the operator of the establishment shall require the guest to enter in such register, or enter for the guest therein, in separate columns provided in such register, the name and home address of the guest and every person, if any, with the guest as a member of the party; and if traveling by motor vehicle, the make of such vehicle, registration number, and other identifying letters or characters appearing on the official number plate carried thereon, including the name of the state issuing such official plate. Such registration shall be kept in an accurate and orderly manner and retained for one year so that the same will be always accessible for inspection by the proper authorities.

Updates as of
Guest Privacy
M.S.A. § 327.11

Every person, upon arriving at any lodging house, recreational camping area, hotel or motel or other resort and applying for guest accommodations therein of the character, shall furnish to the operator or other attendant in charge of the establishment the registration information necessary to complete the registration, and shall not be provided with accommodations unless and until such information shall be so furnished.

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Maximum Guest Rate

Updates as of
Maximum Guest Rate
Missouri Statutes 419.040

It shall be the duty of every lodging establishment in this state to post a written or printed copy of the rates charged for each guest room in each guest room. If a different rate is charged for different rooms in such lodging establishment the rate posted in each room shall be the rate that applies to such room. This section shall not apply to lodging establishments that publish current rates electronically on a public internet platform or that do not have more than ten guests on an average each day.

Innkeeper Laws

Updates as of
Innkeeper Laws
Missouri Statutes 315.067

A person operating a hotel, including all lodging establishments defined in section 315.005, may refuse or deny the use of a room, accommodations, facilities or other privileges of the hotel to any of the following:
(1) An individual who is unwilling or unable to pay for the room, accommodations, facilities, or other privileges of the hotel;
(2) An individual who is visibly intoxicated, under the influence of alcohol or other drug, and is disorderly so as to create a public nuisance;
(3) An individual who the hotel operator reasonably believes is seeking to use a room, accommodations, facilities or other privileges of the hotel for an unlawful purpose;
(4) An individual who the hotel operator reasonably believes is bringing in anything which may create an unreasonable danger or risk to other persons, including but not limited to explosives or the unlawful use of firearms;
(5) An individual whose use of the room, accommodations, facilities or other privileges of the hotel would result in a violation of the maximum capacity of such hotel.

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Maximum Guest Rate

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Maximum Guest Rate
N.R.S. 651.030

Every owner or keeper of any hotel, inn, motel or motor court in this state shall post in a conspicuous place in the office and in every bedroom of the establishment a printed copy of this section and NRS 651.010 and 651.020; and maintain a printed statement of the charge or rate of charges by the day for lodging and make the statement available for viewing, upon request, at the registration desk or an equivalent location in the establishment.
No charge or sum may be collected for any greater or other sum than the owner or keeper is entitled to charge pursuant to the general rules and regulations of the establishment.

Updates as of
Maximum Guest Rate
N.R.S. 651.040

The rates listed on the printed statement required to be maintained by an owner or keeper of an establishment must include the daily rate of the room for occupancy by one person and for occupancy by two persons; the additional charge, if any, for occupancy by each additional person over two persons; the additional charge, if any, for each additional bed provided in the room; and the additional charge, if any, to offset energy costs incurred by the establishment.
Every establishment shall maintain a registration card for each room and supply the person or persons registering for accommodations a receipt. Both the registration card and the receipt must reflect the type of accommodations supplied, the number of persons occupying the accommodation and the rate charged each person therefor. An establishment shall not charge more than the rates listed on the printed statement required to be maintained by an owner or keeper of an establishment.

Innkeeper Laws

Updates as of
Innkeeper Laws
N.R.S. 651.010

An owner or keeper of any hotel, inn, motel, motor court, boardinghouse or lodging house in this State is not civilly liable for the theft, loss, damage or destruction of any property brought by a patron upon the premises or left in a motor vehicle upon the premises because of theft, burglary, fire or otherwise, in the absence of gross neglect by the owner or keeper.
An owner or keeper of any hotel, inn, motel, motor court, boardinghouse or lodging house in this State is not civilly liable for the theft, loss, damage or destruction of any property of a guest left in a guest room if the owner or keeper provides a fireproof safe or vault in which guests may deposit property for safekeeping; notice of this service is personally given to a guest or posted in the office and the guest's room; and the property is not offered for deposit in the safe or vault by a guest, unless the owner or keeper is grossly negligent.
An owner or keeper is not obligated to receive property to deposit for safekeeping which exceeds $750 in value or is of a size which cannot easily fit within the safe or vault.
The liability of the owner or keeper does not exceed the sum of $750 for any property, including, but not limited to, property which is not deposited in a safe or vault because it cannot easily fit within the safe or vault, of an individual patron or guest, unless the owner or keeper receives the property for deposit for safekeeping and consents to assume a liability greater than $750 for its theft, loss, damage or destruction in a written agreement in which the patron or guest specifies the value of the property.

Updates as of
Innkeeper Laws
N.R.S. 651.011

An owner or keeper of any hotel, inn, motel, motor court, boardinghouse or lodging house in this State is not civilly liable for the theft, loss, damage or destruction of a motor vehicle brought by a patron upon the premises or left upon the premises, because of theft, burglary, fire or otherwise, in the absence of gross neglect by the owner or keeper.

Updates as of
Innkeeper Laws
N.R.S. 651.020

Every owner or keeper of any hotel, inn, motel, motor court, or boardinghouse or lodging house in this State shall have the right to evict from such premises anyone who acts in a disorderly manner, or who destroys the property of any such owner or keeper, or who causes a public disturbance in or upon such premises.

Guest Privacy

Updates as of
Guest Privacy
N.R.S. 651.040

Every establishment shall maintain a registration card for each room and supply the person or persons registering for accommodations a receipt. Both the registration card and the receipt must reflect the type of accommodations supplied, the number of persons occupying the accommodation and the rate charged each person therefor.

Landlord Tenant

Updates as of
Landlord Tenant
N.R.S. 118A.180

Excludes occupancy in a hotel or motel for less than 30 consecutive days from landlord tenant law.

Updates as of
Landlord Tenant
N.R.S. 651.020

Allows innkeepers to evict guests who are disorderly or destroying property.

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Maximum Guest Rate

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Maximum Guest Rate
N.H. Rev. Stat. § 353:5

No motel operator shall place or cause to be placed any outside sign bearing room rates thereon unless both the minimum and maximum rates for such rental appear in such uniform size as to be readily discernible by the traveling public.

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Innkeeper Laws

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Innkeeper Laws
15 Okl.St.Ann. § 501

An innkeeper or keeper of a boarding house is liable for all losses of, or injuries to, personal property placed by his guests or boarders under his care, unless occasioned by an irresistible superhuman cause, by a public enemy, by the negligence of the owner, or by the act of someone whom he brought into the inn or boarding house, and upon such property the innkeeper or keeper of a boarding house has a lien and a right of detention for the payment of such amount as may be due him for lodging, fare, boarding, or other necessaries by such guest or boarder; and the said lien may be enforced by a sale of the property in the manner prescribed for the sale of pledged property.

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Innkeeper Laws
15 Okl.St.Ann. § 503

It shall be the duty of the proprietor, manager, or operator of any hotel, apartment hotel, or inn to equip the doors of all guest rooms in any hotel, apartment hotel or inn operated by him, with suitable night latches, night chains, or bolts, so placed on the inside of such doors, as to prevent such doors from being opened from the outside by key or otherwise.

Updates as of
Innkeeper Laws
15 Okl.St.Ann. § 503a

Whenever the proprietor, manager or operator of any hotel, apartment hotel or inn shall provide a safe, vault or other depository for the safekeeping of any money, jewels, ornaments, bank notes, bonds, negotiable securities, or other valuable papers, precious stones, railroad tickets, articles of gold or silver manufacture, or other valuable property of small compass, belonging to guests of said hotel, apartment hotel or inn, and shall notify the guests thereof by posting a notice in a public and conspicuous place and manner in the office or public rooms, or in the public parlors, or in the guest rooms for said hotel, apartment hotel or inn, stating the fact that such safe, vault or other depository is provided, in which such property may be deposited, and if such guests shall neglect to deliver such property to the person in charge of such office, for deposit in such safe, vault or other depository, the proprietor, manager or operator of such hotel, apartment hotel or inn shall not be liable for any loss of any such property, sustained by such guest, whether by negligence of such proprietor, manager or operator, or his, her, or its servants, or employees, or by fire, theft, burglary or any other cause. Such guest shall, at the time of delivering such property to the person in charge of the office of such hotel, apartment hotel or inn, advise such person of the actual value of such property, and no proprietor, manager or operator or person in charge of the office of such hotel, apartment hotel or inn shall be required to receive property on deposit for safekeeping exceeding $300 in value; and in case of loss of any such property so deposited for safekeeping, the proprietor, manager or operator of such hotel, apartment hotel or inn shall be liable only for the actual market or pecuniary value of such property, in no event exceeding the sum of $300. Provided, that the proprietor, manager or operator of any hotel, apartment hotel or inn may, by special agreement in writing with any such guest or guests, receive property of greater value than $300 and assume liability as shall be provided for in such written agreement.

Updates as of
Innkeeper Laws
15 Okl.St.Ann. § 503b

Except as provided for in Section 2 of this act,1 whenever the proprietor, manager or operator of any hotel, apartment hotel or inn shall have complied with the provisions of Section 1 of this act2 such proprietor, manager or operator shall not be liable for the loss of or damage to personal property brought into such hotel, apartment hotel or inn by any of the guests thereof exceeding $250 in value, whether such loss or damage is occasioned by the negligence of such proprietor, manager or operator, or his, her or its servants, or employees or otherwise; nor shall such proprietor, manager or operator be liable for the loss of or damages to any merchandise samples or merchandise for sale unless the guests bringing such merchandise into such hotel, apartment hotel or inn shall have given such proprietor, manager or operator prior written notice of having the same in his possession, together with the value thereof, and receipt of which notice shall have been acknowledged in writing, but in no event shall such liability exceed the sum of $100 for each trunk and its contents; the sum of $75 for each valise and its contents; the sum of $25 for each package, box or bundle; the sum of $50 for all other miscellaneous effects and property including wearing apparel, but in no event shall the total liability exceed the sum of $250, unless such proprietor, manager or operator shall have contracted in writing with such guest to assume a greater liability. In case of the loss of or damage to any property left in any hotel, apartment hotel or inn by a guest, after he has departed therefrom, and has ceased to be a guest thereof, the liability of such proprietor, manager or operator shall be that of “gratuitous bailee”, and in such case the extent of such liability shall be limited to not more than the sum of $50. In case of loss or damage to any property while being transported to or from any hotel, apartment hotel or inn by the proprietor, manager or operator thereof, for or on behalf of such guest, the liability of such proprietor, manager or operator shall be limited to the sum of $100 for each trunk and its contents; the sum of $75 for each valise and its contents; the sum of $25 for each package, box or bundle; the sum of $50 for all other miscellaneous effects and property, including wearing apparel, but in no event shall such liability exceed the sum of $250, unless such proprietor, manager or operator shall have contracted in writing with such guest to assume a greater liability.

Credit Surcharge

Updates as of
Credit Surcharge
14A Okl.St.Ann. § 2-211

With respect to all sales transactions, a discount which a seller offers, allows or otherwise makes available for the purpose of inducing payment by cash, check or similar means rather than by use of an open-end credit card account shall not constitute a credit service charge. No seller in any sales transaction may impose a surcharge on a cardholder who elects an open-end credit card or debit card account instead of paying by cash, check or similar means.

Updates as of
Credit Surcharge
14A Okl.St.Ann. § 2-417

No seller in any sales transaction may impose a surcharge on a cardholder who elects to use a credit card or debit card in lieu of payment by cash, check or similar means.

Landlord Tenant

Updates as of
Landlord Tenant
41 Okl.St.Ann. § 104

Excludes transient occupancy in a hotel or motel from landlord tenant law.

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Innkeeper Laws

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Innkeeper Laws
South Carolina Code § 45-2-80

Nothing in this chapter prohibits an innkeeper from denying accommodations to a guest or ejecting a guest for any valid nondiscriminatory reason not otherwise provided in this chapter.

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Innkeeper Laws

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Innkeeper Laws
9 V.S.A. § 3141

If an innkeeper or hotel keeper provides a safe in his or her inn or hotel for the safekeeping of money, jewelry, and valuable papers and articles belonging to the guests of such inn or hotel and gives notice thereof by posting in a conspicuous place in the office and public parlors of such inn or hotel the fact that such safe is provided in which such property may be deposited, and a guest neglects to deliver or deposit therein any such property to the person apparently in charge of the office, such innkeeper or hotel keeper shall not be liable for the loss of any such property sustained by such guests, unless such loss occurs through want of ordinary care and diligence of such innkeeper or hotel keeper.

Updates as of
Innkeeper Laws
9 V.S.A. § 3142

No recovery in excess of $300.00 for loss of personal property shall be had by the guest of an hotel or inn, unless at the time of becoming such guest notice is given by such guest to the proprietor of such hotel or inn that the value of the property deposited by such guest is in excess of the sum of $300.00 with a statement of the value of such property and an offer to pay whatever sum may be required by such proprietor as compensation for the care of such property so deposited.

Updates as of
Innkeeper Laws
9 V.S.A. § 3143

An innkeeper or hotel keeper shall not be liable for loss of or damage to articles known or used as “samples,” unless such loss occurs through want of ordinary care and diligence of such innkeeper or hotel keeper.
An innkeeper or hotel keeper shall not be liable to a guest for the loss of wearing apparel or personal baggage unless such loss occurs through want of ordinary care and diligence of such innkeeper or hotel keeper.
An innkeeper or hotel keeper shall not be liable for loss in case of fire or overwhelming force where such innkeeper or hotel keeper has exercised ordinary and reasonable care in the custody of the baggage or other property of the guest.

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Housekeeping

Updates as of
Housekeeping
12 VAC 5-431-370

Lists requirements for solid waste disposal and wastebaskets

Maximum Guest Rate

Updates as of
Maximum Guest Rate
VA Code Ann. § 35.1-27

Every hotel shall post in a conspicuous place in its office a list of the ranges of the charges for its rooms and shall post in each guest's room the maximum charge for that room. If the hotel is operated on the American or modified American plan, the notice shall contain the maximum charge for the room and the number of meals provided.

Updates as of
Maximum Guest Rate
12 VAC 5-431-480

All operators shall post conspicuously in each lodging unit occupied by transient guests the rates for the room together with §§ 8.01-42.2, 35.1-27 and 35.1-28 of the Code of Virginia in which are prescribed the duties, liability of guests for hotel damage, and limitation of liability of guests for hotel damage from innkeepers.

Innkeeper Laws

Updates as of
Innkeeper Laws
VA Code Ann. § 35.1-28

It shall be the duty of any person owning or operating a hotel to exercise due care and diligence in providing honest and competent employees and to take reasonable precautions to protect the persons and property of the guests of the hotel. No hotel shall be held liable in a sum greater than $300 for the loss of any wearing apparel, baggage, or other property not hereinafter mentioned belonging to a guest when such loss takes place from the room or rooms occupied by the guest.
Unless the loss shall take place from the office of the hotel after the valuables are deposited there, no hotel shall be liable for any loss by any guest of jewelry, money, or other valuables of like nature belonging to any guest if the hotel shall have posted in the room or rooms of the guest in a conspicuous place, and in the office of the hotel, a notice stating that jewelry, money, and other valuables of like nature must be deposited in the office of the hotel. The hotel shall not be obligated to receive from any one guest for deposit in such office any property hereinbefore described exceeding a total value of $500.
Each guest's room shall have suitable locks on its doors and windows unless permanently secured. If a guest fails to lock the doors or windows of his room, the hotel shall not be liable for any property taken from the room in consequence of such failure on the part of the guest. The burden of proof shall be upon the operator of the hotel to show that he complied with the provisions of this section and that the guest failed to comply with these requirements.
In the case of loss by fire or overwhelming disaster, a hotel shall exercise ordinary and reasonable care in the custody of the baggage or other property of its guests, but in no case shall the hotel's liability exceed $250 to any one guest unless the negligence of the hotel was the cause of the fire or overwhelming disaster.
No liability shall attach to any hotel for the baggage, hats, umbrellas, coats, or other wearing apparel of a guest until the same is placed by the guest in the actual custody of an employee of the hotel. The mere depositing of such baggage, hats, umbrellas, coats, or other wearing apparel inside the hotel shall not be construed as putting in actual custody until taken in charge by the hotel or its employee, or properly placed in a room or rooms assigned to the guest.
Nothing contained in this section shall be construed so as to change or alter the principles of law concerning a hotel's liability to a guest or other person for personal injury, nor to exempt in anywise the owner or operator of a hotel from being liable for the value of any property of guests taken or stolen from any room therein by any employee or agent of the hotel.
A notice of the provisions of this section shall be posted conspicuously in each guest's room.

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Innkeeper Laws

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Innkeeper Laws
Ga. Code Ann., § 43-21-3.2

A written statement prominently setting forth in bold type the time period during which a guest may occupy an assigned room, when separately signed or initialed by the guest, is a valid nonassignable contract. At the expiration of such time period, the guest may be restrained from entering such room and any property of the guest may be removed by the innkeeper to a secure place where the guest may recover his or her property without liability to the innkeeper, except for damages to or loss of such property attributable to its removal. If a guest vacates his or her room prior to the date contained in the written statement, that guest shall not be liable for charges for the time after the room is vacated unless the guest has agreed otherwise before occupying the room.

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Maximum Guest Rate

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Maximum Guest Rate
N.J.S.A. 29:4-7

Every person engaged in the business of furnishing public lodging accommodations in a hotel shall post in a conspicuous place or manner in each and every guest room, a printed copy of this act and a statement of the range of rates charged by the hotel, including seasonal rates.

Updates as of
Maximum Guest Rate
N.J.A.C. 5:10–23.1

Every hotel and multiple dwelling containing rooming units shall not have posted on any advertising sign, or placed before the public in any advertising matter or information pertaining to such hotel or multiple dwelling, any rates for accommodation in such hotel or multiple dwelling unless there are available therein, when vacant, accommodations for immediate occupancy at the advertised rate and have posted in a conspicuous place or manner in each rooming unit a statement of the range of rates charged by the hotel or multiple dwelling, including seasonal rates, and a legible printed copy of P.L. 1967, c.95 (N.J.S.A. 29:4–5 et seq.).

Innkeeper Laws

Updates as of
Innkeeper Laws
N.J.S.A. 29:2-2

If the proprietor of any hotel shall provide a safe or other depository in the hotel's office or in another convenient place, for the safekeeping of any valuables belonging to guests of the hotel, and shall place, in a conspicuous position in the room or rooms occupied by each guest, a notice stating the fact that a safe or other depository is provided in which valuables may be deposited, and any guest shall neglect to deliver valuables to the person in charge of the safe or other depository, the proprietor of the hotel shall not be liable in any sum for the loss of valuables sustained by that guest, by theft or otherwise. If a guest shall deliver valuables to the person in charge of the office of the hotel for deposit in the safe or other depository, the hotel proprietor shall not be liable for any loss sustained by that guest, by theft or otherwise, in any sum exceeding $5,000, unless by special agreement in writing between a guest and the proprietor in which the proprietor agrees to accept liability for losses in excess of $5,000. In all cases of loss, the burden shall be on the guest to prove the amount of loss.

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