5-Star Promise
AHLA believes that when it comes to safety and security, there is no compromise.
The hotel industry develops and continually reviews policies that promote a safe environment for our employees and guests. 5-Star Promise is our commitment to provide employee safety devices and adopt enhanced policies, training, and resources around sexual harassment and assault to build on the hotel industry’s longstanding efforts to promote employee and guest safety.
The History of 5-Star Promise
In an unprecedented effort in September 2018, AHLA announced the 5-Star Promise, a voluntary commitment by AHLA members to enhance policies, training, and resources, including employee safety devices, that together are aimed at strengthening safety and security for hotel employees and guests.
Nearly 60 member companies representing an estimated 20,000 hotel properties have made the pledge. As a result, an estimated 1.2 million employees will be better protected on the job. Today, nearly all these hotels have implemented four pillars of the pledge. In addition, more than 5,000 hotels have implemented employee safety devices. The industry has taken additional measures to ensure the safety of our employees and guests in response to COVID-19.
The Five Stars
This comprehensive and unprecedented commitment includes these five important components:
1. Our People Culture
Build on our industry’s longstanding commitment to hospitality and a People Culture by continuing to provide industry-wide training and materials on safety and security, and retain expert guidance to work with the industry on diversity and safety matters.
2. Mandatory Policies
Ensure mandatory anti-sexual harassment policies are in place in multiple languages.
3. Training & Education
Provide ongoing training and education for employees on identifying and reporting sexual harassment.
4. Employee Safety Devices
Provide U.S. hotel employees with employee safety devices to help them feel safe on the job.
5. Vital Partnerships
Broaden vital partnerships with wide-ranging national organizations that target sexual violence and assault and trafficking and promote workplace safety.
Learn more about employee safety devices
AHLA is proud to co-release the HTNG Buyer's Guide, which provides guiding questions and implementation best practices for members considering employee safety devices.
Compare employee safety devices offered by AHLA's Allied Partners
Check out our product comparison for the Employee Safety Devices offered by our Allied Partners.
5-Star Promise Resources
States nationwide are taking steps to keep hotel employees safe.
There are no federal laws in place to ensure that emergency safety devices (ESDs) are given to employees at hotel properties. In recent years, several states and local governments have enacted legislation to mandate ESDs for hotel employees.
Current Partners
More About Our Current 5-Star Partners
ECPAT-USA works to protect every child’s right to grow up free from the threat of sexual exploitation through legislation, education, and travel industry-focused training on how associates can identify and best respond to instances of child trafficking.
- Organization Contact: Michelle Guelbart, michelle@ecpatusa.org
Helpful Resources from ECPAT-USA:
- Webinar: Human Trafficking Training for Hotel Employees
- Human Trafficking Awareness Training Program
- Available through AHLEI and created in partnership with Marriott, ECPAT-USA, and Polaris
Polaris is a leader in the global fight to eradicate modern slavery. Named after the North Star that guided slaves to freedom in the U.S., Polaris systemically disrupts the human trafficking networks that rob human beings of their lives and their freedom. Our comprehensive model puts victims at the center of what we do – helping survivors restore their freedom, preventing more victims, and leveraging data and technology to pursue traffickers wherever they operate.
The Department of Homeland Security’s Blue Campaign provides a wide variety of human trafficking awareness materials, including awareness posters, to help educate the public to watch out for signs and indications of trafficking and report suspected trafficking to law enforcement.
Helpful Resources from The Blue Campaign:
-
Press Release
Key Issues
AHLA is the leading voice representing every segment of the hotel industry including major chains, independent hotels, management companies, REIT’s, bed and breakfasts, industry partners and more.
Interested In supporting the 5-Star Promise?
Email AHLA for support and sponsorship details.