Hospitality Law Database
Tracking laws across all 50 states and the top 25 U.S. markets, AHLA's growing Hospitality Law Database makes it easy to filter laws affecting hotel companies by both topic and jurisdiction.
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There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
Innkeeper Laws
Any person who is under the influence of alcohol or narcotics, who is guilty of boisterous conduct, who is of lewd or immoral character, who is physically violent or who violates any regulation of any place of public accommodation that applies to all persons regardless of race, color, religion, sex, national origin or ancestry may be excluded from any place of public accommodation.
Housekeeping
Request every manager or person in charge of the conduct at any hotel to keep toilet rooms used in connection with the inn or hotel and provided for the use of guests or patrons in a clean and sanitary condition
Innkeeper Laws
A hotel shall post information about the National Human Trafficking Resource Center Hotline.
It shall be the duty of every guest and of everyone intending to be a guest of any hotel in this state, upon delivering to the proprietor of the hotel, or to his or her servants, any baggage or other articles of property of the guest for safekeeping elsewhere than to the room assigned to the guest to demand, and of the hotel proprietor to give, a check or receipt therefor, to evidence the fact of the delivery.
No hotel proprietor shall be liable for the loss of or injury to baggage or other articles of property of his or her guest, unless the baggage or other articles of property shall have been actually delivered by the guest to the hotel proprietor or to his or her servants for safekeeping, or unless the loss or injury occurred through the negligence of the hotel proprietor, or by his or her servants or employees in the hotel.
No innkeeper or hotelkeeper, whether individual, partnership, or corporation, who constantly has in his or her inn or hotel a metal safe or suitable vault in good order, and fit for the custody of money, bank notes, jewelry, articles of gold and silver, precious stones, personal ornaments, railroad mileage books or tickets, negotiable or valuable papers, and bullion, and who keeps on the doors of the sleeping rooms used by guests suitable locks or bolts, and on the transoms and windows of the rooms suitable fastenings, and who keeps a copy of this section printed in distinct type constantly and conspicuously posted in not less than ten conspicuous places in the hotel or inn, shall be liable for the loss or injury suffered by any guest unless the guest has offered to deliver the baggage or other articles of property to the innkeeper or hotelkeeper for custody in the metal safe or vault, and the innkeeper or hotelkeeper has omitted or refused to take it and deposit it in the safe or vault for custody, and to give the guest a receipt therefor.
The keeper of any inn or hotel shall not be obliged to receive from any one guest for deposit in a safe or vault any property hereinbefore described exceeding a total value of $300 and shall not be liable for any excess of the property, whether received or not. However, an innkeeper or hotelkeeper may, by special arrangement with a guest, receive for deposit in a safe or vault any property upon such terms as they may agree to in writing. Every innkeeper or hotelkeeper shall be liable for loss of these enumerated articles of a guest in his or her inn or hotel after the articles have been accepted for deposit if the loss was caused by the theft or negligence of the innkeeper, hotelkeeper, or any of their servants.
Landlord Tenant
There is currently no Covid-19 eviction moratorium in California
Sick Leave PTO
Grants employees who work for the same employer for 30 or more days a year the right to sick leave; details how sick leave is accrue; details when sick leave can begin to be used; details annual rollover of unused sick leave; requires employers to provide employees with written notice of the amount of sick leave or paid time off available.
Details requirements for sick leave for the purposes of organ donations or bone marrow donation.
Requires employers to keep at least three years of records documented the number of hours worked and paid sick days accrued and used by an employee.
Innkeeper Laws
An innkeeper has the right to refuse or deny accommodations, facilities, and the privileges of a lodging establishment to any person who is not willing or able to pay for the accommodations, facilities, and services. The innkeeper shall have the right to require a prospective guest to demonstrate his or her ability to pay by cash, valid credit card, or a validated check, and if the prospective guest is a minor, the innkeeper may require a parent or legal guardian of the minor or other responsible adult to provide a valid credit card number or agree, in writing, to pay for the cost of the guest room, including applicable taxes; all charges made by the minor; and any damages caused by the minor or the minor's guests to the guest room or its furnishings; or to provide an advance cash payment to cover the cost of the guest room for all nights reserved, including applicable taxes, plus a cash deposit to be held toward the payment of any charges made by the minor and any damages to the guest room or its furnishings. The cash deposit shall be refunded, unless applied to charges or damages, following a joint inspection of the room. It is the obligation of the guest to join the innkeeper during the inspection. Should the guest fail to join the innkeeper, the guest thereby waives his or her right to the joint inspection. The refund, if any, shall immediately be made to the extent it is not used to cover the described charges or damages.
AI in Hiring
Employers that deploy “high-risk artificial intelligence systems” for "consequential decisions" such as job opportunities must take “reasonable care” to protect consumers from algorithmic discrimination. Applicants can correct data and appeal adverse decisions.
Credit Surcharge
A seller or lessor in any sales or lease transaction may impose a surcharge on a buyer who elects to use a credit or charge card not to exceed two percent of the total cost to the buyer with signage in a manner that is visible to customers or, for a sales or lease transaction made online, display before an online customer's completion of the sales or lease transaction in a manner that is visible to the online customer, or in an amount not to exceed the merchant discount fee that the seller or lessor incurs in processing the sales or lease transaction with signage visible to customers.
Landlord Tenant
Exempts hotels and motels from landlord tenant law for rooms rented for less than 30 days.
Sick Leave PTO
Requires all employers in Colorado to provide at least one hour of paid sick leave for every 30 hours worked. Notes that employees are entitled to use no more than 48 hours of sick leave each year unless their employer selects a higher limit.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
Innkeeper Laws
If the guest of a public lodging establishment vacates the premises without notice to the operator and the operator reasonably believes the guest does not intend to satisfy the outstanding account, the operator may recover the premises. Upon recovery of the premises, the operator shall make an itemized inventory of any property belonging to the guest and store such property until a settlement or a final court judgment is obtained on the guest's outstanding account. Such inventory shall be conducted by the operator and at least one other person who is not an agent of the operator.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
Innkeeper Laws
A proprietor or manager of a hotel may remove or cause to be removed from a hotel a guest or other person who refuses to pay for accommodations or services; while on the premises of the hotel, destroys or threatens to destroy hotel property, verbally or physically threatens employees or guests, or causes or threatens to cause a public disturbance; is using the premises for the unlawful possession or use of controlled substances by the person or using the premises for the consumption of alcoholic liquor by a person under the age of 21 years of age; violates any federal, State, or local laws, ordinances, or rules relating to the hotel; violates a rule of the hotel that is clearly and conspicuously posted at or near the front desk or posted online where the guest can view it before making a reservation at the hotel; or uses verbally abusive language toward the hotel's employees or guests. As used in this Section, “verbally abusive language” means any language that would reasonably be found to be threatening or demeaning.
If the guest has paid in advance, the proprietor or manager of a hotel shall tender to the guest any unused portion of the advance payment at the time of removal.
Nothing in this Section shall be used as a pretext to discriminate against a guest on the basis of characteristics protected under local, State, or federal antidiscrimination laws. This Section does not limit any rights or protections that a guest or other person may have under local, State, or federal antidiscrimination or civil rights laws.
A proprietor or manager of a hotel shall not eject a guest while the area the hotel is located in is under a severe weather warning without first giving a verbal or written warning to the guest that the guest may be ejected for the guest's behavior. As used in this subsection, “severe weather warning” means a tornado warning, severe thunderstorm warning, flash flood warning, or winter storm warning issued by the National Weather Service.
AI in Hiring
Prohibits an employer from using AI for hiring or employment decisions that has the effect of subjecting employees to racial discrimination, or uses zip codes as a proxy for protected classes.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
Innkeeper Laws
Innkeepers, hotel, boarding house and lodging house keepers enjoy this privilege on all the property which the sojourner has brought to their place, whether it belongs to him or not, because the property so brought into their place has become pledged to them by the mere fact of its introduction into their place.
Credit Surcharge
A seller in a sales transaction may not impose a surcharge on a cardholder who elects to use a credit card or debit card in lieu of payment by cash, check or similar means.
No keeper may charge or collect a sum greater than the rate shown in the posted schedule. Any keeper who charges or collects more than the rate shown in the posted schedule is liable to the person so charged or who paid the bill in an amount equal to the total amount of the bill collected minus the rate shown in the posted schedule.
Guest Privacy
Every person conducting a hotel or lodging house shall have a register kept and maintained in the hotel or lodging house at all times. The name of every guest or person renting a room or rooms in the hotel or lodging house must be written in the register. The person renting the room or rooms, or someone under that person's direction, shall sign the register. The proprietor of the hotel or lodging house, or the proprietor's agent, shall then write the number of each room assigned to each guest, together with the date that room is rented, opposite the name or names so registered.
The proprietor or the proprietor's agent shall keep and maintain a record showing the date when the occupant of each room surrenders the room. This record may be made a part of the register.
Innkeeper Laws
An innkeeper shall post a copy of this subtitle, together with all rules of the lodging establishment, in a conspicuous place at or near the guest registration desk and in each guest room.
Landlord Tenant
Hotels and motels are not explicitly included or excluded from landlord tenant law.
Allows innkeepers to refuse to provide lodging or remove an individual from a lodginging establishment if they are unable to r refuse to pay for services, are under the influence of drugs or alcohol and creating a public nuisance, destroy or damage property, are in unlawful possession of dangerous substances, are reasonably believed to possess firearms or explosives, or refuse to abide by establishment rules. Allows individuals to be notified of removal either orally or in writing. Allows innkeeper's to lock the door to an individual's room, remove their personal property, and use no more force than necessary to eject an individual from a lodging establishment if they refuse to leave.
AI in Hiring
Prohibits an employer from using a facial recognition service for the purpose of creating a facial template during an applicant’s interview for employment unless an applicant consents.
Sick Leave PTO
Contains provisions for bereavement leave, sick leave, paid time off, vacation time, and compensatory time. These provisions apply to employers that provide leave under the terms of a collective bargaining agreement, employment policy, or employers who employee at least 15 employees for 20 or more calendar weeks.
Requires all employers to provide 2 hours of paid leave to allow employees who are registered voters in Maryland to vote.
Contains provisions for paid sick leave for employers with 15 or more employees. Requires employers with 14 or fewer employees to provide unpaid earned sick leave. Lists limitations for accrual and use earned sick leave.
Details situations for when earned sick leave can be used. Required situations where sick leave can be used include maternity/paternity leave, to treat a physical or mental illness, and to obtain preventative care. Allows employers to require advanced, written notice for using sick leave in foreseeable circumstances.
Landlord Tenant
Hotels and motels are not explicitly included or excluded from landlord tenant law.
Allows guests to be removed from a hotel if they refuse or are unable to pay, are obviously intoxicated or disorderly, destroy property, cause a disturbance, or violate a hotel rule.
Sick Leave PTO
Requires all employees who work in Massachusetts who must miss work for specific reasons are entitled to use earned sick time. Reasons for taking sick leave include caring for a family member, seeking treatment for a physical or mental illness, attending doctors appointments, and addressing the psychological effects of domestic violence. Requires that employers provide at least one hour of paid sick time for every 30 hours an employee works.
There are no regulations for this jurisdiction and the selected filters.
Guest Privacy
Every person operating within this state a recreational camping area, lodging house, hotel or motel, or resort furnishing sleeping or overnight stopping accommodations for transient guests, shall provide and keep thereat a suitable guest register for the registration of all guests provided with sleeping accommodations or other overnight stopping accommodations thereat; and every such guest shall be registered therein. Upon the arrival of every such guest, the operator of the establishment shall require the guest to enter in such register, or enter for the guest therein, in separate columns provided in such register, the name and home address of the guest and every person, if any, with the guest as a member of the party; and if traveling by motor vehicle, the make of such vehicle, registration number, and other identifying letters or characters appearing on the official number plate carried thereon, including the name of the state issuing such official plate. Such registration shall be kept in an accurate and orderly manner and retained for one year so that the same will be always accessible for inspection by the proper authorities.
Every person, upon arriving at any lodging house, recreational camping area, hotel or motel or other resort and applying for guest accommodations therein of the character, shall furnish to the operator or other attendant in charge of the establishment the registration information necessary to complete the registration, and shall not be provided with accommodations unless and until such information shall be so furnished.
The guest registry shall be open to the inspection of all law enforcement officers.
Landlord Tenant
Provides definitions. Does not include hotels or hotel managers/innkeepers in these definitions. The remainder of the landlord tenant laws in Minnesota do no explicitly exclude or include hotels.
Notes that guesses who intentionally continue to occupy a hotel room after their scheduled departure without written approval of the hotel manager are considered trespassers.
Allows hotel managers to remove guesses who refuse or are unable to pay for accommodations, are obviously intoxicated or disorderly, destroy or threaten to destroy property, cause a disturbance, are in possession of a controlled substance, are under 21 and using alcohol on the premises, have brought in a dangerous object such as a firearm or explosive, or violate any hotel rule.
There are no regulations for this jurisdiction and the selected filters.
Maximum Guest Rate
It shall be the duty of every lodging establishment in this state to post a written or printed copy of the rates charged for each guest room in each guest room. If a different rate is charged for different rooms in such lodging establishment the rate posted in each room shall be the rate that applies to such room. This section shall not apply to lodging establishments that publish current rates electronically on a public internet platform or that do not have more than ten guests on an average each day.
Innkeeper Laws
A person operating a hotel, including all lodging establishments defined in section 315.005, may refuse or deny the use of a room, accommodations, facilities or other privileges of the hotel to any of the following:
(1) An individual who is unwilling or unable to pay for the room, accommodations, facilities, or other privileges of the hotel;
(2) An individual who is visibly intoxicated, under the influence of alcohol or other drug, and is disorderly so as to create a public nuisance;
(3) An individual who the hotel operator reasonably believes is seeking to use a room, accommodations, facilities or other privileges of the hotel for an unlawful purpose;
(4) An individual who the hotel operator reasonably believes is bringing in anything which may create an unreasonable danger or risk to other persons, including but not limited to explosives or the unlawful use of firearms;
(5) An individual whose use of the room, accommodations, facilities or other privileges of the hotel would result in a violation of the maximum capacity of such hotel.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
Innkeeper Laws
An owner or keeper of any hotel, inn, motel, motor court, boardinghouse or lodging house in this State is not civilly liable for the theft, loss, damage or destruction of a motor vehicle brought by a patron upon the premises or left upon the premises, because of theft, burglary, fire or otherwise, in the absence of gross neglect by the owner or keeper.
Every owner or keeper of any hotel, inn, motel, motor court, or boardinghouse or lodging house in this State shall have the right to evict from such premises anyone who acts in a disorderly manner, or who destroys the property of any such owner or keeper, or who causes a public disturbance in or upon such premises.
Landlord Tenant
Excludes occupancy in a hotel or motel for less than 30 consecutive days from landlord tenant law.
Allows innkeepers to evict guests who are disorderly or destroying property.
Sick Leave PTO
Requires every employer in private employment to provide paid leave to employees and details how paid leave can accrue. Allows employers to limit the amount of paid leave used to 40 hours per year. Requires employers to provide each employee on each payday an accounting of the hours of paid leave they have available.
Requires employer to allow sick leave to be used to assist or care for a family member with a medical need. Also requires employers to hang a bulletin prepared by the Labor Commissioner with information stating that sick leave can be used to care for family members.
Requires that employees who have been employed for at least 90 days and who is a victim of domestic violence is entitled to no more than 160 hours of leave in a 12 month period to seek treatment, counseling, or attend court proceedings related to domestic violence.
Housekeeping
Requires toilet rooms and bathrooms as well as other rooms, corridors, stairways, elevators, fire escapes, and garages in hotels to be kept in a clean and sanitary condition.
Landlord Tenant
Allows hotel managers to refuse or deny accommodation to anyone unable or unwilling to pay or any person under 18.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
Housekeeping
Requires bathrooms to be kept clean and stocked with towels, soap, and toilet paper
Requires hotels to have waste containers that are emptied at least weekly and that exterior waste containers to be kept clean and covered.
Requires guest rooms found to have evidence of rodents or other pests in a number to cause a public health nuisance to be closed to the public until the infestation has been eliminated.
Requires hot tubs or spas to be drained, cleaned, and sanitized according to the manufacturers recommendations between each room occupant.
Details requirements for housekeeper carts
Details cleaning requirements for hotel furnishings and beddings. Requires that soap and other individually packaged personal hygiene items cannot be reused for customer service bu may be donated to non-profit shelters or food banks
Details requirements for hotel laundry rooms
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
Innkeeper Laws
Nothing in this chapter prohibits an innkeeper from denying accommodations to a guest or ejecting a guest for any valid nondiscriminatory reason not otherwise provided in this chapter.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
Housekeeping
Establishes rules for lodging establishments and generally requires common area and guest rooms to be kept clean and in good repair
Requires that guest rooms be kept clean and in good repair.
Innkeeper Laws
If an innkeeper or hotel keeper provides a safe in his or her inn or hotel for the safekeeping of money, jewelry, and valuable papers and articles belonging to the guests of such inn or hotel and gives notice thereof by posting in a conspicuous place in the office and public parlors of such inn or hotel the fact that such safe is provided in which such property may be deposited, and a guest neglects to deliver or deposit therein any such property to the person apparently in charge of the office, such innkeeper or hotel keeper shall not be liable for the loss of any such property sustained by such guests, unless such loss occurs through want of ordinary care and diligence of such innkeeper or hotel keeper.
Housekeeping
Lists requirements for solid waste disposal and wastebaskets
Maximum Guest Rate
Every hotel shall post in a conspicuous place in its office a list of the ranges of the charges for its rooms and shall post in each guest's room the maximum charge for that room. If the hotel is operated on the American or modified American plan, the notice shall contain the maximum charge for the room and the number of meals provided.
All operators shall post conspicuously in each lodging unit occupied by transient guests the rates for the room together with §§ 8.01-42.2, 35.1-27 and 35.1-28 of the Code of Virginia in which are prescribed the duties, liability of guests for hotel damage, and limitation of liability of guests for hotel damage from innkeepers.
Innkeeper Laws
It shall be the duty of any person owning or operating a hotel to exercise due care and diligence in providing honest and competent employees and to take reasonable precautions to protect the persons and property of the guests of the hotel. No hotel shall be held liable in a sum greater than $300 for the loss of any wearing apparel, baggage, or other property not hereinafter mentioned belonging to a guest when such loss takes place from the room or rooms occupied by the guest.
Unless the loss shall take place from the office of the hotel after the valuables are deposited there, no hotel shall be liable for any loss by any guest of jewelry, money, or other valuables of like nature belonging to any guest if the hotel shall have posted in the room or rooms of the guest in a conspicuous place, and in the office of the hotel, a notice stating that jewelry, money, and other valuables of like nature must be deposited in the office of the hotel. The hotel shall not be obligated to receive from any one guest for deposit in such office any property hereinbefore described exceeding a total value of $500.
Each guest's room shall have suitable locks on its doors and windows unless permanently secured. If a guest fails to lock the doors or windows of his room, the hotel shall not be liable for any property taken from the room in consequence of such failure on the part of the guest. The burden of proof shall be upon the operator of the hotel to show that he complied with the provisions of this section and that the guest failed to comply with these requirements.
In the case of loss by fire or overwhelming disaster, a hotel shall exercise ordinary and reasonable care in the custody of the baggage or other property of its guests, but in no case shall the hotel's liability exceed $250 to any one guest unless the negligence of the hotel was the cause of the fire or overwhelming disaster.
No liability shall attach to any hotel for the baggage, hats, umbrellas, coats, or other wearing apparel of a guest until the same is placed by the guest in the actual custody of an employee of the hotel. The mere depositing of such baggage, hats, umbrellas, coats, or other wearing apparel inside the hotel shall not be construed as putting in actual custody until taken in charge by the hotel or its employee, or properly placed in a room or rooms assigned to the guest.
Nothing contained in this section shall be construed so as to change or alter the principles of law concerning a hotel's liability to a guest or other person for personal injury, nor to exempt in anywise the owner or operator of a hotel from being liable for the value of any property of guests taken or stolen from any room therein by any employee or agent of the hotel.
A notice of the provisions of this section shall be posted conspicuously in each guest's room.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
Innkeeper Laws
No hotel, apartment hotel, or innkeeper shall be responsible in an amount in excess of $1,000.00 for the loss or theft of any valuables, including cash, jewelry, etc., which are contained in a package, box, bag, or other container left with the hotel proprietor or innkeeper to be placed in the safe or other depository of the hotel or inn, provided that the liability of the hotel or innkeeper may be increased to an amount in excess of $1,000.00 by a written contract entered into between the parties providing a greater liability; provided, further, that the contract shall not call for any additional cost to the guest.
A notice containing these provisions shall be posted in a conspicuous place in all rooms of the hotel occupied by guests.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
Innkeeper Laws
If the proprietor of any hotel shall provide a safe or other depository in the hotel's office or in another convenient place, for the safekeeping of any valuables belonging to guests of the hotel, and shall place, in a conspicuous position in the room or rooms occupied by each guest, a notice stating the fact that a safe or other depository is provided in which valuables may be deposited, and any guest shall neglect to deliver valuables to the person in charge of the safe or other depository, the proprietor of the hotel shall not be liable in any sum for the loss of valuables sustained by that guest, by theft or otherwise. If a guest shall deliver valuables to the person in charge of the office of the hotel for deposit in the safe or other depository, the hotel proprietor shall not be liable for any loss sustained by that guest, by theft or otherwise, in any sum exceeding $5,000, unless by special agreement in writing between a guest and the proprietor in which the proprietor agrees to accept liability for losses in excess of $5,000. In all cases of loss, the burden shall be on the guest to prove the amount of loss.
No proprietor of any hotel shall be liable in any sum to any guest of the hotel for the loss of personal property not mentioned in R.S.29:2-2, where it shall appear that the loss occurred without the fault or negligence of the proprietor.
No proprietor shall be liable in any sum for the loss of any personal property belonging to a guest not in a room or rooms assigned to the guest, unless the property shall be specially intrusted to the care and custody of the proprietor or his duly authorized agent, and if the property shall be so specially intrusted, the proprietor shall not be liable for its loss in any sum exceeding $1,500; and the burden shall be on the guest to prove the actual amount of loss.
Within 24 hours of the occurrence of a service disruption, a hotel operator shall provide, in all modifiable mediums in which the hotel advertises, solicits customers, or through which customers can book or reserve rooms or services, notification of the service disruption to each third-party vendor and each guest who is seeking, or has entered into, a reservation, booking, or agreement with the hotel operator or a third-party vendor for the use or occupancy of a room. The notification shall also be provided immediately before accepting or entering into any new reservation, booking, or agreement for the use or occupancy of a room or hotel service. The notification shall also be provided to any current guest. If the circumstances of the service disruption make timely notification impracticable, the notification shall be made as soon as practicable.
The notification shall describe: the nature of the service disruption; the extent of the service disruption's effect on reservations, bookings, or agreements to use or occupy the room or hotel services; and the right of a guest to cancel or terminate the reservation, booking, or agreement for the use or occupancy of the room or hotel services, with a refund if applicable and without the imposition of any fee, penalty, or other charge, as provided in subsections c. and d. of this section. If the notification is included in a communication containing other information, the notification shall be in a significantly larger font and different color than the remainder of the communication.
A hotel operator shall not impose any fee, penalty, or other charge, nor retain any deposit, in the event a guest, prior to checking in, cancels a reservation, booking, or agreement with the hotel operator for the use or occupancy of a room, if the guest's stay or room is, or could be, substantially affected by a service disruption during the guest's stay or use of a hotel service.
If a service disruption arises only after any guest of the room has checked in, the hotel operator shall prominently and clearly notify the guest of the service disruption within 24 hours of the disruption, as provided in subsection a. of this section. The notification shall specify the rights set forth in this subsection, pursuant to subsection b. of this section. The guests of the room or hotel service may terminate any reservation, booking, or agreement for the rental of the room or use of a hotel service, and the hotel operator shall not impose any fee, penalty, or other charge for the termination, nor retain any deposit related to any unused portion of the period of the reservation, booking, or agreement following the onset of the service disruption.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.
There are no regulations for this jurisdiction and the selected filters.