HTNG Potential Workgroups

Potential Workgroups

Enterprise Time Keeping

Develop a solution to standardize timekeeping records to be able to compare against sales and revenue data from the point-of-sale. This would also allow for player tracking systems to be able to view trends, labor costs and productivity.


Food & Beverage Mobile Ordering

Allowing for additional customer control, the food and beverage mobile ordering workgroup explores mobility, operational savings, staff efficiency and how to deliver on these guest demands when they prefer a web ordering experience.


Gamification

Build support for contests related to productivity, sales, etc. to incentivize staff.


Group Billing Reconciliation

Design an interface to create an automated email from meeting planner to meeting host, with web page that details line items charged for a meeting; information would come from many hotel systems, such as point of sale, property management systems, sales and catering, etc.


Metasearch Bidding

Develop a standards-based solution to support the communication of bids from suppliers/distributors of hotel inventory to metasearch providers, whereby suppliers could automatically deliver bids and receive information from the metasearch providers regarding other bids and current positioning.


Mobile Device Location

Standardize data structure for describing the location of a device within a venue, including spatial coordinates and common-language descriptions (e.g. "Lobby").


Mobile Device Pairing with Entertainment Systems

Identify existing or developing new standards to support simple pairing of arbitrary guest mobile devices with hotel entertainment systems.


Near Field Communications (NFC)

Identify and develop solutions for the use of NFC technology in hotels, potentially including door lock systems, location services and other applications.


Personalization

Most hospitality brands have been collecting guest data for years, but idealized personalization of the guest experience across remains sparse. This workgroup will bring together operators and solution providers to identify what technical challenges need to be solved to deliver more ubiquitous, personalized experiences.


Reputation Management

Facilitate the sharing of data between Online Reputation Management tools and hotel systems, potentially to be used for personalization, satisfaction measurement, service recovery, calculation of performance indicators and other purposes.


Regional Business Regulations

Global hospitality brands and solution providers operating in diverse regions throughout the globe are challenged by the unique regional/local business regulations they are responsible to follow. This group will create a public-facing Wiki containing an organized repository of all applicable rules for the hospitality industry.


Risk Model

The risk model working group has been proposed to create a common risk model for the hotel industry. The model is expected to reduce the cost for performing security analysis for hotel companies and help companies to better understand the investment required to provide a baseline level of security.


Shared Global Network

Create a global managed network in which one (or more) vendor(s) would be able to provide end-to-end connectivity. Currently, this is only available regionally, and not in all locations.


Single Sign-On

This workgroup has been proposed to formally adopt IT and security industry standards for Single Sign-On and Authorization with the belief that adoption of a common set of standards will reduce integration and implementation costs and improve security within the industry.


Vacation Rental API Standards

Develop interoperability standards that support the unique requirements of vacation rental. Currently, the property management system (PMS) acts as the operational hub, but connectivity to distribution channels as well as other operational systems, such as housekeeping, owner accounting, CRM and pricing, are not based on standards. This workgroup will scope the effort and either develop the standards or spin-off separate workgroups to do so.


Virtual Payments Card

Virtual Payment Cards are typically used in B2B payment scenarios on behalf of a guest, where the payment card validity and business rules vary from traditional payment card methods. To resolve these issues, HTNG created the Virtual Payment Card standard in 2015. This group may reconvene to evaluate the standard, propose any necessary changes, drive adoption from the GDS to PMS, and the varying systems in between.


Web Content Publishing Coordination

Establish standards to improve workflow approval processes for hotel-related content destined for hotel, brand and third-party sites.


Work Orders

Send closed work order tickets from the systems that manage them for individual hotels, up to the chain systems that collect data to correlate with customer satisfaction.