SURVEY: Hotel Room Cleaning Practices Reflect Guest Preferences

Summary The hotel industry is aligning room cleaning practices with guest preferences, with nearly 93% of hotels offering daily room cleaning only upon request, following CDC guidance from the pandemic era. Recent surveys reveal that 70% of guests do not want daily cleaning with 38% of guests prefer to have cleaning only when requested, 19% opt for cleaning at checkout, and 12% have no preference, reflecting a shift towards less frequent, more personalized housekeeping services. The industry continues to prioritize guest safety and health through the Safe Stay program, emphasizing enhanced cleaning protocols in line with CDC recommendations, ensuring safety while respecting evolving guest expectations.