HTNG Payment Optimization Workgroup

HTNG Payments Workgroups have produced a wide range of industry deliverables over the years, including Secure Payments, Hosted Payment Capture, NFC Contactless Payments, Open Payments Alliance, and many others.

This initiative brings together hospitality leaders to develop a practical industry playbook focused on defining and implementing an integrated global payment strategy.

We value diverse perspectives and cross-functional collaboration throughout the process. This work represents an opportunity for industry leaders to help shape a more connected and cohesive approach to hospitality payments.

To learn more, please contact AHLA's Darrel Hugh at dhugh@ahla.com.

HTNG's Payment Optimization Workgroup will focus on:

Strategy: Centralized vs. local processing, ownership models, and data use

Business Case: KPIs, cost savings, and cross-departmental alignment

Deployment: Managing vendors, training staff, and operational execution

To learn more, please contact AHLA's Darrel Hugh at dhugh@ahla.com.

Workgroup Leadership

Wendy Mertz in A Red suit jacket and black blouse
Wendy Mertz
T100 Chair
CIO
Virgin Hotels

 

Lisa Gable
Laurie Gablehouse
Co-Chair
Global Head of Travel Solutions
Worldline

 

Jules Prothais
Jules Prothais
Co-Chair
Head of Global Business Development
Global Blue 

 

Sjoerd Brouwer
Sjoerd Brouwer
Co-Chair
Dir. of Transformation Management Office
Mandarin Oriental

 

                                                                                         Project Plan

  • Alignment on final charter mission
  • Kick-off Meeting with assembled workgroup
  • Outline of playbook to be drafted to identify the areas to be covered, including but not limited to:
    • On-Property vs Above-Property Processing: Pros and Cons, Friends & Foes.
    • Embark all hotel departments in the payment journey with relevant KPIs.
    • Develop guidelines to deploy a comprehensive payment strategy.
  • 8 Playbook working sessions
  • Create a press release and all-member note  highlighting the key messages of the playbook pending legal review & approval
  • Finalize playbook and submit for copy edits, legal review, and approvals
  • Develop a communications plan with comms team and publish playbook
  • Awareness campaign around the topic and playbook
  • Report back to the Payments Community of Interest on finalized documents and hold a Webinar to share workgroup deliverables