Hotel Production Partnerships
High-Touch Partnership for Elevated Experiences
Pinnacle Live is the in-house AV and production partner trusted by premium and luxury hotels across North America, helping your team win business and deliver every event with confidence.
An on-site team that operates as an extension of yours. Pinnacle Live works inside your property, in step with your events and catering team, so customers and guests get one coordinated experience that feels like yours. That makes your events team’s job easier. With a trusted production partner by their side, they can commit to customers knowing every event will meet your standards and deliver the experience your hotel is known for.
What a partnership with Pinnacle Live looks like.
Sales collaboration
We work alongside your sales team to convert leads, respond to RFPs and uncover opportunities that might otherwise be missed.
Innovation that helps your team sell
We’re committed to innovation that makes things easier for customers and more efficient for our teams. Real-time 3D visualization shows customers their event in your space before they sign, and online ordering and custom venue microsites help your team sell and make booking simple.
We listen before we build
Before each program we ask what the customer and your team need, and afterward we ask what worked. Our customer experience leaders track that feedback and use them to shape the next event at your property.
“They know what clients need, but also they know how to really enhance it and exceed any expectations of their client.”
Michael Medeiros, General Manager, Omni William Penn Hotel
Dedicated on-site talent
Our people know your rooms, your team and your repeat groups, and they're who customers remember: the technicians and producers who read the room and take care of every detail. They're backed by brandnew, energy-efficient equipment stocked for your meeting space.
Ready for your most complex events
When a customer brings a large, high-demand program to your property, your on-site team has our complex production support behind it, with aboveproperty expertise and creative talent under the same name your team already works with. Bigger programs no longer mean vendor patchwork. The customer relationship stays yours, and the production stays under your roof.
Built by industry veterans and innovative thinkers. Scaled with Intention. Ready to partner.
Veteran leadership, fresh ideas, disciplined growth and strong ownership make Pinnacle Live a reliable, lowrisk, high-upside partner.
- Board includes a former Omni Hotels & Resorts President, former Aimbridge CEO and former MGM CSO
- Privately owned by family office investors and the management team
- Grew to 200+ hotels and 1,800+ team members since 2021
Ready to explore a partnership?
Let’s talk about what Pinnacle Live can do for your property, including results from partner hotels like yours.
Inside the partnership.
What the partnership looks like for you and for your customers.
Pinnacle Live provides full in-house audiovisual and production for hotels and resorts: audio, video, lighting, staging, rigging, power and connectivity, plus hybrid and virtual setups when a group has remote attendees. We own the equipment and keep it on your property, sized to your meeting space, so your team can quote and confirm without waiting on rentals.
Pinnacle Live works with your sales and catering teams from the first lead. We help answer RFPs, join site visits and build 3D renderings so planners see their event in your ballroom before they sign. Online ordering and a custom venue microsite let planners build and approve their AV package without a chain of emails.
Your on-site team handles most events on its own, and when a complex program needs more, Pinnacle Live’s above-property creative and technical support is there. It joins your team without a hand-off or a new vendor. Design, production and execution stay with one company, so you keep one contract and one point of accountability.
Every Pinnacle Live partnership has customer experience leadership focused on how the partnership is working for everyone in it: your hotel, the planners who book with you and the attendees in the room. They stay close to your on-site team’s performance and lead regular business reviews, with clear reporting on the AV side of your business and results from our customer satisfaction research. When something needs attention, you’ll know, and so will we.
Your Pinnacle Live on-site team is dedicated to your property, and the technicians running your events know your rooms, the equipment and your repeat groups. Every team member completes our Premium Experience Training. Every team is trained to handle the unexpected.
Pinnacle Live moves each property over with a structured transition plan that we build with your leadership team. Every hotel is different, so the plan follows your event calendar and the business already on your books, not a fixed schedule. We work through advance sales and contracted groups early, so planners who booked before the change get the experience they were promised. You’ll get regular status reports along the way showing progress, open items and next steps, and one Pinnacle Live lead who owns the plan from kickoff to the first event.
I was completely amazed at the pre-planning that Pinnacle Live put into the transition and how seamlessly it was executed — putting someone such as myself, as a general manager, at ease.”
Ramon Reyes, General Manager · Omni Atlanta Hotel at Centennial Park
Ready to explore a partnership?
Let’s talk about what Pinnacle Live can do for your property, including results from partner hotels like yours.
What can AHLA do for you?
Learn more about partnership opportunities.